(“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy document contains types of information that is collected and recorded by Hopebridge SA and how we use it. This Privacy Policy applies to all personal information collected by Hopebridge SA via the website located at www.hopebridgesa.com.au and while providing our NDIS support services. This Privacy Policy applies in addition to the Terms and conditions of our Site and is valid for visitors to our website with regards to the information that they shared and/or collect in Hopebridge SA. This policy is not applicable to any information collected offline or via channels other than this website. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
By using our website, you hereby consent to our Privacy Policy and agree to its terms. By using our Site, users agree that they consent to:
The Privacy Act 1988 defines ‘personal information’ as: ’Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.’ If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. The kind of personal information that we collect from you will depend on how you use the website and our services. The personal information which we collect and hold about you may include:
We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. Like any other website, Hopebridge SA uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
We use the information we collect in various ways, including to:
The purpose for which we collect personal information is to provide you with the best service experience possible on the website and in delivering NDIS supports.
To ensure your personal information is protected from unauthorised access, loss, misuse, disclosure, interference or modification, we take all reasonable steps to secure and protect it. This includes:
Notwithstanding that we take all reasonable steps to keep your personal information secure, no method of transmission over the internet is guaranteed to be completely secure. While we and our third-party providers strive to protect your personal information within industry standards and the appropriate legislation, we cannot guarantee its absolute security. We do not warrant the security of any information you transmit to us or from any online services.
We customarily disclose personal information only to our service providers who assist us in operating the website and providing NDIS supports. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
If you have a privacy complaint, please contact us below. We will investigate and work with you to resolve the issue. If unsatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: admin@hopebridgesa.com.au
At Hopebridge SA, we provide compassionate, person-centred support designed to meet each individual’s unique needs.
0450 380 820
admin@hopebridgesa.com.au
549 Stebonheath Road, Andrews Farm SA 5114
In the spirit of reconciliation, Options Health Services acknowledge and recognise the traditional owners of the land upon which we live and work, and we pay respect to the elders both past and present.